DECORATE MY SPACE
TERMS & CONDITIONS
We note that this is a creative service. Decorate My Space is being hired to provide Styling, Decluttering and Home Arrangement Solutions. The vision and method used to achieve these solutions are based on experience and the successful completion of similar projects in similar circumstances.
Please ensure you have reviewed our website, reviewed our project photos on Instagram and Facebook to familiarise yourself with the services we provide, our style and the results we have achieved.
Please feel free to provide/prepare any relevant information, photos, images of styling that best represent your vision for your space. This will help to ensure our vision alignment and provide the direction needed to move forward purposefully. Otherwise we can guide you through the process from start to finish
Please ensure on the day works are booked:
Your schedule is clear of other activities – this is a very interactive process that requires full client engagement, agreement and involvement unless otherwise specified by the client.
Your house is at a reasonable degree of cleanliness
Pets are restrained or outside
Prices quoted are for labour only
All payments must be finalised on the day of service
A 50% Deposit is required in order to make a booking. Bookings will only be confirmed upon receipt of the deposit and Information Checklist provided at the time on enquiry
A cancellation fee of $50 will apply if consultations or booking are cancelled within 24 hours of the agreed date and time of the appointment.
Consultations and bookings can be re-scheduled given appropriate notice of more than 24 hours
Additional hours over and above the agreed timeframe will be charged at $65/hour ex GST and are payable on the day
Materials and/or consumables will be charged in addition to the hourly rate
Materials & items purchased for the project will remain the property of Decorate My Space until paid for
Cost remains valid for 30 days from date of submission.
Standard terms of trade apply to all projects
Acceptance of the price is acceptance of the Terms and Conditions here within
Lead Times may apply for booking depending on workload and availability
All methods of styling, decluttering and home arrangements are suggestions only. The client accepts responsibility for the end product as a result of the information provided to Decorate My Space prior to works commencing and Decorate My Space is under no obligation to remediate works due to change of mind.
No Allowance for additional hours beyond the original booking unless otherwise agreed
No allowance for weekend works, Public Holidays or works after 5pm unless otherwise agreed. Additional costs for after hours or weekend works may apply.
No Allowance for materials or consumables required for the works. All materials and consumables to be charged in addition to the original quote.
No allowance for cleaning equipment or cleaning materials
Scope of Works
All decorating solutions are based on the information/ideas and scope provided to Decorate My Space
Solutions will be proposed, and agreement from the client required before commencing with the work
Agreement will be sought at stages of the work to ensure the creative direction is in line with the client’s needs to ensure understanding of direction
It is important that at no time, work is being done without the agreement or understanding of the client. Refer to note 11.
Variations & Cost Adjustments
Any changes to the scope which requires additional labour or materials will require a cost adjustment. These include:
Reconsideration of the direction
Change of mind
Variations/Cost Adjustments are payable on the day in addition to the original agreed fee
Variations/Cost Adjustments to contain costs for labour and materials etc.
Rates for additional works as follows:
The Schedule of Rates for Decorate My Space:
Consultation Rate $70/hr. (Max. 2 Hours)
Day Labour Rate $65/hr. (Min. 3 Hours)
The works will be subject to an agreed timeframe to be discussed in the consultation
Timeframes are indicative and based on estimations made upon review of the work, the environment and requirements such as: shopping for required items, cleaning required
Cost Adjustments may or may not require additional time to complete and may require an additional visit. Additional visits must be scheduled and are subject to availability and may not be completed the next consecutive day
Quality Assurance/Consumer Guarantee
As a service provider, Decorate My Space guarantee the services provided in the following methods in-line with the guidelines provided by the Australian Competition & Consumer Commission – Consumer Guarantees on Products & Services:
Due Care & Skill
use an acceptable level of skill or technical knowledge when providing the services, and
take all necessary care to avoid loss or damage when providing the services.
Fit for Purpose
services will be reasonably fit for any purpose specified by the consumer and that any resulting products are also fit for that purpose, and that the client has agreed to.
Within a reasonable time
If no agreed timeframe is set, services will be supplied within a reasonable time commensurate to the works
Services will be provided on an agreed date at an agreed time
An agreed timeframe will be discussed during the consultation
Adjustments or additions to the scope of works may require additional time to complete. These will also be agreed prior to commencement – please note: additional works may not occur on the next consecutive day if other projects are already scheduled – they will be scheduled on the next available day
* The above excerpt (in italics) taken from the Australian Competition & Consumer Commission (ACCC) Website
Should a dispute arise during the works, Decorate My Space reserve the right to seek legal advice in relation to the dispute
Decorate My Space does not accept mediation as a method for dispute resolution
Decorate My Space defer all costs to be recoverable from the client in the event that Decorate My Space is found to be not responsible for said dispute
All efforts will be made to avoid dispute by seeking agreement on proposed solutions prior to works commencing
For further information on dispute resolution please see the following ACCC information:
Payment Terms are: in-full & on-completion of each session
Credit, Barter, 30 Day options not provided
A $50 deposit payment is required to secure a consultation booking and/or works booking
Payment Claims will be issued on the day and must be paid on completion of the works
Additional works/variations/cost adjustments once completed must be paid for on the day services are provided
A cancellation fee of $50 will apply if consultations or booking are cancelled within 24 hours of the agreed date and time of the appointment
Failure to meet payment obligations may result in the cessation of works and reclamation of purchased items
Continued failure to meet payment obligations may result in Decorate My Space seeking legal enforcement of the debt
If the amount exceeds 30 days, Decorate My Space reserve the right to recover and all costs in pursuit of outstanding monies for administration, accounting and management. The fee for this is $500.00 per week until paid
For information relating to debt Recovery please see the following ACCC information:
Service Trades and Third-Party Agreements
Decorate My Space reserves the right to engage third party contractors to assist in carrying out works required by the project
Third Parties will have relevant experience required for the work and will abide by all conditions held by Decorate My Space
Commercial in Confidence
Quotations, Costings, Specification, Documentation provided by Decorate My Space remain the property of Decorate My Space and cannot be used by others or distributed to others.
As mentioned above, cancellation fees apply if the booking is cancelled within 24 hours of the booking
Services cannot be cancelled under the following circumstances:
You must pay for services you’ve received under a service contract that worked as expected.
You can’t cancel a service contract or get a refund if the problem was outside the control of the provider or if you:
changed your mind
insisted on having a service provided in a particular way, against the provider’s advice
failed to clearly explain your needs to the provider
*The above excerpt taken from the Australian Competition & Consumer Commission (ACCC) Website
Liquidated Damages will not be accepted under any circumstances
Decorate My Space does not accept damages or penalties resulting from delays by the client or agents for the client
Decorate My Space does not accept damages or penalties resulting from changes of mind, buyer’s remorse